Genesisfinancelogotextnegative Genesisfinancelogowingsnegative
Are you a business customer? We offer a full range of finance products for both Personal and Business customers. Find out more about our Business Finance products here. Change to Business
Motor Finance Commission Complaints

On 30 March 2026, the FCA announced the introduction of a redress scheme for eligible motor finance customers. The scheme is currently subject to legal challenges. This means parts of the scheme have been suspended while the courts consider the case. Click here to find out what this means for you.

TELL US ABOUT A BEREAVEMENT

We're sorry to hear about your loss. When you notify us of a death, we need some information to help us know how to deal with the deceased's account(s).

Step 1 of 4 All mandatory fields are marked with an *

YOUR DETAILS

Enter your first name
Enter your last name
Select your date of birth
This is your relationship to the deceased. This could be a family member, husband, wife, civil partner or their child, neighbour, friend, solicitor
Enter your mobile phone number
Enter your home phone number
Your email address will only be used internally with our Specialist Support team; it will not be used for marketing purposes
FAQs
Manage
Chat
Search